GEP Destination Management is looking for experienced Operations Managers in Baltimore, Philadelphia and Washington, DC! See the job description below and send in your resume and cover letter to Human Resources today!
Job Title: Operations Manager FLSA Status: Exempt
Reports To: Director of Operations
Region/Destination: Baltimore, Philadelphia and Washington DC
Position Summary: The Operations Manager is responsible for the overall management and seamless execution of contracted programs. The contracted programs range in size from 10 – 30,000+ attendees. Services provided include, but are not limited to, managing the transportation and staff services for arrivals and departures, tour programs, restaurant dine-arounds, hotel décor, venue off-site management (catering, lighting, floral design, décor, entertainment), point to point transportation, transportation shuttles and overall meeting management.
Role Qualifications/Skills:
- Highly organized with exemplary time management skills
- Flexibility to adjust to changing conditions while maintaining a positive attitude
- Ability to communicate clearly and work well in a team environment
- Customer services driven
- Deadline driven with the ability to handle many tasks at one time
- Self starter with positive work ethic who thrives in a fast paced environment
- Possess creativity and is current with industry trends
- College education and 2 – 4 years of event management experience
- Fluent in Microsoft Office Applications (Word, Excel, PowerPoint)
- Excellent writing and interpersonal skills
- Ability to manage a budget and adhere to accounting policies
- Flexible schedule including weekends and evenings with long hours as required
- Familiarity with assigned cities/regions
Position Responsibilities:
- Effectively communicate with the client to ensure goals and objectives are met
- Provide logistical expertise and management of contracted scope of program(s)
- Create and maintain all required materials necessary for the onsite execution of program(s)
- Coordinate, negotiate and confirm arrangements and contracts with suppliers.
- Conduct or participate in client site inspections
- Manage program(s) to their set budget(s)
- Develop and optimize client relationships for potential future business
- Adhere to all company and department policies, procedures and deadlines
- Attend weekly meetings (may require travel)
Valued but not required skills and experience:
- Local hospitality experience
- Past employment with DMC
- Industry certification
Physical demands and work environment:
- Fast paced environment
- Able to lift 20+ pounds as necessary onsite
- Ability to work long hours and stand for long periods of time
